1. Information We Collect

Personal Information

When you register, we collect:

• Name and email address
• Phone number
• Business details (for tradespeople)
• Postcode/location
• Payment information (processed securely by Stripe)

Job Information

When posting or responding to jobs:

• Job descriptions and requirements
• Photos uploaded for projects
• Messages between homeowners and tradespeople
• Reviews and ratings

Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies

2. How We Use Your Information

• To match homeowners with suitable tradespeople
• To process subscriptions and payments
• To send notifications about jobs, quotes, and messages
• To improve our service and user experience
• To prevent fraud and ensure platform security
• To comply with legal obligations

3. Information Sharing

We share information only in the following circumstances:

With Other Users

When you post a job or respond to one, relevant information (name, business details, contact info) is shared with matched users.

With Service Providers

We use trusted third-party services:

• Stripe for payment processing
• Email service providers for notifications
• Cloud hosting providers
• Analytics services

Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

We never sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services.

After account deletion, we may retain certain information for legal compliance and fraud prevention for up to 7 years.

5. Your Rights (GDPR/UK GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing of your data
• Restriction: Request limited processing of your data

Contact us at admin@comparemybuilder.com to exercise these rights.

6. Cookies

We use cookies and similar technologies for:

• Authentication and security
• User preferences and settings
• Analytics and performance monitoring
• Advertising and marketing (with your consent)

You can control cookies through your browser settings.

7. Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security audits
• Access controls and authentication

However, no system is 100% secure. You are responsible for keeping your password confidential.

8. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect information from children.

9. International Data Transfers

Your data may be processed in countries outside the UK/EU. We ensure appropriate safeguards are in place to protect your information.

10. Changes to Privacy Policy

We may update this policy from time to time. We will notify users of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions or to exercise your rights:

Email: admin@comparemybuilder.com