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  • How does the site work for tradespeople?
    Compare my Builder helps the great tradespeople right across the UK succeed. Here's how it works: Create a trade profile (it's free): Tell us where you are and the type of work you do. We'll keep you updated by email (for free) when new jobs that match your settings are posted on the site. Trade Start Express interest: Review local leads and express interest in those that you'd like to quote for. Get shortlisted: Homeowners will shortlist you if, after having reviewed your profile, they would like to talk to you in person. We verify telephone numbers before they are exchanged. Get reviewed: Once you've completed a job, homeowners come back to the site to review the service they received. Build up a history of satisfied customers and you'll win more work via the site! Get started today: Create a trade profile
  • How can I join?
    Joining couldn't be easier. Simply register . You'll need to tell us some basic information about your business including where you are located and the types of work you do.
  • What does it cost?
    A 30 day free trial is available for all new members. It's the easiest way to try out the service. After the trial, membership costs £19+VAT a month. There's no commitment. You can cancel any time.
  • What are the benefits of membership?
    As a member of Compare my Builder you can express interest in all categories of leads on the site. You'll also receive 25 shortlist credits every month.
  • How can I activate membership?
    First login to your account. You'll be prompted to activate membership when viewing a lead of interest. Membership requires the activation of a subscription which renews automatically monthly or quarterly. A 30 day free trial for new members is currently available. There's no commitment. You can cancel at any time.
  • I can't activate my membership.
    If you are experiencing difficulties activating your membership, please check the following: Double check that the card details you entered are correct. Ensure that the personal details you entered (name, address, etc.) match those that are held by your bank. If possible, try using a different credit or debit card. If all else fails, please contact your bank/card provider and/or paypal themselves to try to resolve the issue.
  • How can I change my payment details?
    Cancel your subscription. Wait until your membership has elapsed. Re-activate your membership through your account using the credit/debit card of your choice (or paypal).
  • How can I cancel my membership?
    It's quick and easy to review or cancel your membership through your account. First login and then go to your account membership page and follow instructions to cancel. If you previously used paypal to activate your membership please follow these instructions in order to cancel your subscription.
  • Can I express interest in any of the leads on the site?
    Yes, as a member you can express interest in any leads on the site that match your settings.
  • How much interest does each lead receive?
    There is no limit to the number of tradespeople that can express interest in a lead. Instead, customers remove their job from the site once they've received enough interest. Leads can stay on the site for a maximum of 14 days, after which they are automatically removed.
  • What is shortlisting?
    Once you've expressed interest in a lead the homeowner will decide on whether to shortlist you based on your profile. Being shortlisted means that contact details are exchanged. In order to prove they're genuine, homeowners must verify their phone number before they can shortlist anyone.
  • What are invitations?
    When a customer posts a job we'll always alert matching tradespeople. However, customers can get an even faster response by inviting tradespeople to their job. Customers need to verify their phone number in order to invite a tradesperson.
  • I've been invited to a job. What now?
    Congratulations, if you've been invited to a job it means that the customer has seen your profile and would like to receive a quote for the job in question. If you're interested in the job, you can accept the invitation. You'll be shortlisted and verified contact details will be exchanged right away. Up to 3 tradespeople can accept invitations for each job.
  • How long do I have to accept an invitation?
    Once you've been invited, you have a window of 24 hours in which you can accept the invitation. After that you can no longer accept, but you can still express interest in the lead as normal if you wish.
  • What makes a great profile?
    In order to help you to maximise your return on investment from membership, the top of your profile page shows you which recommended steps you've completed and which are still to do. A 100% complete profile means that you're giving yourself the best chance possible of winning work.
  • Why is a profile picture required?
    Homeowners want to know who they are dealing with. A profile picture of the main tradesperson (who is named in the contact details of the account) is therefore a requirement for every trade account.
  • Can I change my profile picture?
    It's not possible to change the main tradesperson of an account. As a result, it's also not possible to change the profile picture to someone else.
  • How can I ask a customer to rate me?
    If you have completed a job through Compare My Builder but haven't yet received feedback, you can send a reminder to your customer to provide feedback. Go to the shortlisted leads page and click the job that you completed, then click the "Request Feedback" button.
  • What are job alerts & how can I receive them?
    With job alerts, we can keep you up-to-date about new jobs of specific interest to your business. In order to activate job alerts, click the verification link in the email we sent to you when registering. If you can't find the registration email, you can always request another from the job alerts page.
  • How can I change the number of job alerts I receive?
    We will only notify you about new jobs that are both in one of your selected categories of interest and within your maximum travelling distance (change your settings). You can start or stop job alerts from the job alerts page.
  • I've activated job alerts, but am not receiving emails?
    In some cases our job alerts may be blocked by overzealous spam filters. Check your spam folder for our emails and mark them as "not spam". Also, we suggest adding "admin@comparemybuilder.com" (the address from which we send job alerts) to your list of contacts to ensure that you receive alerts as normal. Please contact us if, after having done the above, you are still experiencing difficulties.
  • I can't log in.
    If you're not sure of your password, you can request a login link by email. Once logged in, you can then change your password if you wish. Ensure that caps lock and any other key locks are off Ensure that cookies are enabled If you are still having difficulties please contact us.
  • How does it works ?
    Please see our how it works page for a full description of how the site works.
  • It's free to post a job, right?
    Yes posting a job on the site is completely free. We charge tradespeople a small fee for use of the site. However, the use of our site often means that tradespeople end up spending less on advertising and are therefore able pass these savings onto their customers.
  • Do you guarantee the work?
    We are not an agency and therefore do not guarantee work undertaken by our members. We do however maintain a sophisticated customer feedback database which helps homeowners make an informed decision as to which tradesperson to employ.
  • Are my contact details safe?
    Another benefit of the Compare my builder system is that you only exchange contact with tradespeople if (having read their profile and reviews) you're interested in getting a quote. Before that all communication is done securely through the site.
  • How do I cancel a job?
    If you've changed your mind about hiring a tradesperson or if you've received enough interest from our trade members, you can stop further interest in your job by taking the steps below. Go to the My Jobs page (login required), then select the job in question. Click the Stop Interest button.
  • Can I edit a job?
    It's not possible to edit a job description. If needed, you can cancel a job and then post it again with a modified description. Go to the My Jobs page (login required), then select the job in question. Click the Stop Interest button.
  • When will I receive replies?
    Interested tradespeople will typically reply within a few hours of you posting the job. For some jobs it can be worth waiting up to 24 hours. Adding photos to your job can increase the number of replies you'll get.
  • How many replies will I get?
    The number of replies you get will depend various factors including: The type of job The location of the job The description & photos You can stop further replies from tradespeople any time.
  • What is shortlisting?
    Shortlisting the way for you to exchange contact details with a tradesperson in order to discuss your project in more detail or to arrange for a quote. We verify your phone number to ensure that the tradesperson is able to reach you
  • Do I need a telephone number to shortlist?
    Yes, you will need to validate your telephone number in order to shortlist a tradesperson.
  • Is my telephone number shared with anyone else?
    We only share your contact details with tradespeople that you have shortlisted.
  • Can I invite tradespeople to my job?
    Yes, you can! Once you've posted a job we'll always alert matching tradespeople. However, you can get an even faster response by inviting tradespeople to your job. If the tradesperson accepts your invitation, they will be shortlisted and contact details exchanged. You can invite up to 10 tradespeople per job. For each job up to 3 tradespeople can accept your invitations.
  • How can I review a tradesperson?
    Everyone that posts a job on Compare My Builder is entitled to leave feedback about a tradesperson that they hired through the site. It's a great way of rewarding good work and holding tradespeople to account. Here's how: Go to the My Jobs page (login required) and select the job in question. Select the tradesperson in question, click the Leave Feedback button. If you didn't post a job on Compare My Builder, but would like to leave feedback, please see the next question.
  • I didn't post a job, can I leave feedback?
    If you didn't post a job on MyWorkman, you won't be able to leave feedback on the site. It's part of what makes our feedback reliable. You can still send us feedback about your experience with tradesperson to customer_service@myworkman.co.uk. The feedback will never appear on their public profile. However, we may take it into consideration when reviewing the tradesperson's membership.
  • What are references?
    When tradespeople start using MyWorkman they don't have any feedback. They can ask a maximum of 2 previous customers to provide references. References appear on their profile but are clearly marked as a reference rather than feedback. We believe references are useful to customers but do not provide the same peace of mind as feedback.
  • I can't log in.
    If you're not sure of your password (or if you never entered one), you can request a login link by email. Ensure that caps lock and any other key locks are off Ensure that cookies are enabled
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